Nana Appliance Repair Northern Cal
Introduction
The founder of Nana named the company after his own mother, to honor and respect the woman who worked tirelessly to provide for him and his sister when the family patriarch suddenly passed away at an early age.
We operate a 100% transparent pricing procedure. Our customers always know exactly what they’re paying for, building trust and establishing a loyal technician-customer relationship.
Nana has high-quality, certified technicians to fix your appliance— so parents could spend more time with their families and not have to worry about household chores.
Overview
Hired 18 times
Background checked
5 employees
9 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Credit card.
Social media
Services offered
Appliance type
Washer or dryer
Refrigerator
Dishwasher
Oven or stove
Property type
Residential
Projects and media
13 photos
Projects and media
13 photos
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Great 4.7
49 reviews
5
90%
4
2%
3
0%
2
2%
1
6%
Kristal T.
Feb 24, 2020
·
Hired on Thumbtack
Hired on Thumbtack
Details: Washer / dryer • Whirlpool • Residential
Appliance Repair or Maintenance
Past Customer
Feb 25, 2019
·
From Google
From Google
They don't show up to their appointments or call
Nana Appliance Repair Northern Cal's reply
Matt, so sorry to hear that. We will contact your technician and get to the bottom of it. We are here to make people happy. We appreciate your time. We will reach out first thing tomorrow morning.
Past Customer
Mar 27, 2019
·
From Google
From Google
Jose came out from Nana Appliance Repair and fixed my washing machine. Hallelujah! I called another repair company via my warranty company that was unable to complete the service going back as far as 12/27/18 (they came 5 separate times). Jose came out after being scheduled the same day attempting to fix work that was left by the other company. He was professional, courteous and proficient. He was able to clear an obstruction that was the issue of my machine. It speaks to his thorough work ethic because this could have been resolved by the other company if they treated the job as a priority. I am confident in Nana company and I will definitely use them again whether I stay with the warranty company or not. Thank you Jose!
Past Customer
Aug 7, 2019
·
From Google
From Google
Huy, was the technician who responded to our service call. He is very knowledgeable and professional. Huy called 1/2 hour before he arrived, put down a cloth so my floors were kept dry, and he cleaned up his work area when he left. He worked on our Bosch dishwasher (Error E:24) and checked that all the areas were working well and draining correctly, even after he identified a hose that needed to be replaced (so he wouldn't miss anything). Then Huy kindly wrote a detailed diagram of where and how the replacement hose (plumbing, not dishwasher) needed to be installed, and how to make sure it was done correctly. Very helpful and personable. Well worth the price. While I originally contacted the Appliance Doctor (and was contacted by Nana, instead so I was a little confused at first) it appears that we made a good call sticking with Nana. Note that there was not an option for same day service but that ended up not being much of an issue for us. We were offered several appointment dates and time blocks, including a weekend.
Past Customer
Aug 15, 2019
·
From Google
From Google
Raphael was friendly and professional.
Credentials
Background Check
Daniel Stroud