Fast response and came out the same day... following up... not so good. S/W Reza who said the part would be in by Tuesday and was told repair would be done same day. I sent a message to confirm.... no response via text or online. If I wasnt disabled I'd fix it myself- Jeesh

Fraud. Bait-and-switch. Strong arm tactics by the technician. If you like to be ripped off, Nana is for you. ME: I'd like a quote for installation of a stacked LG washer and dryer. NANA: Ok, rough estimate is $220. We'll email you a bill and you can pay by credit card. TECHNICIAN (after the work was already done): That's $512 total, $256 per appliance, and that includes a 20% discount. And you must pay me now before I leave. NANA (after I pointed out that their quote was misleading at best): Sorry, it's $220 per appliance, and with a 20% discount that's $352 total. This is within the "rough estimate" of $220 we gave you. ME (repeatedly): The quote never mentioned that it was per appliance, you forced me to pay immediately, and you finished the work without ever getting approval for the amount that was going to be double the estimate. I am willing to pay $256 in total to resolve this. NANA: no response for 5 days and counting... Also, the washer and dryer were delivered to the door by Best Buy (COVID-19 related delivery policy), and so we had already unpacked them, put them in place, and organized all of the hoses and stacking kit. So there was very little work for Nana to do, and they took far less than 90 minutes in total.

We had an excellent experience with Nana Appliance Repair! Our service tech Rafael was on schedule, professional, pleasant and fixed our dryer promptly and to our satisfaction.Being this was a Home Warranty situation, we were extremely pleased with the quick turnaround from our initial request through the job completion of 2 days!!

I had a great experience with Nana! Ali was fantastic! He was flexible to accommodate my tenant and I, even cutting an appointment short because we had to leave early. He communicated with us during off hours, then came back and fixed the stove without having to use the replacement part, thus deducting $150 from the estimated repair cost. What service!!! I love nana.io!

Terry was great. He repaired my Subzero fridge promptly. I had gone through my home warranty with two different companies who had given two different wrong diagnosis before I found Nana.