FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a fairly standard pricing system. The main factors that determine our rates are the length of time you'd like walks to last and the time of day/week walks are requested. We are happy to go over any questions you may have in regards to our plans so please feel free to contact us today!
- What is your typical process for working with a new customer?
Typically, we set up a time to meet with a new client that best fits your schedule. At these meetings, we go over locations of where pet-related items are located and what the daily routine is like so we know what to expect. These meetings usually last about 20 minutes.
- What education and/or training do you have that relates to your work?
As a business that offers pet-related services, it was important to have a business model in place that allowed us to train all employees to our own highly rated standards. This is why our staff is hired as employees (versus independent contractors)... we wanted to make sure we were able to offer our services in a way that requires ongoing training and updates. Therefore classifying our staff correctly for our clients lets everyone know we are taking every step possible to offer legitimate business practices without cutting any corners. All of our employees: - successfully pass a city, county, and federal background check - are certified in Pet First Aid and Pet CPR - complete certified trainer and behavioralist created courses in dog body language and bite inhibition - complete over 40 hours of in-person and online training courses - are uniformed with our business apparel