FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is always transparent and fair. There’s a $60 service call fee, but if you go ahead with the repair, that amount goes toward the total cost - you don’t pay it twice. We’ll first agree on the repair price before I begin any work. Parts are paid upfront, and labor is due only when the job is done and you’re happy with the result.
- What is your typical process for working with a new customer?
First, I listen carefully to the issue - every detail helps. Then I schedule a visit to diagnose the problem in person (diagnostic fee is $60). If you move forward with the repair, that fee goes toward the total cost. After that, I explain what’s going on, suggest repair options, and provide a clear estimate. Once you approve it, I get to work. No pressure, no hidden fees - just honest service and a 6-month warranty on both labor and parts.
- What education and/or training do you have that relates to your work?
I have a degree in mechanical engineering and years of hands - on experience, including time on cargo ships - where I learned to fix complex systems while the floor was literally moving under my feet. If you can repair something in high seas and stormy weather, you can fix it anywhere 😃 In the U.S., I’ve spent the last three years helping local clients with reliable, quality appliance repairs - and I love what I do!