FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The first two hours are quoted on a case-by-case basis based on the complexity of the project, required tools and materials, installation difficulty, liability, travel time, and other factors. If the project extends beyond the initial two-hour estimate, additional time is billed at the hourly rate listed on the profile. We always provide pricing upfront whenever possible, so there are no surprises.
- What is your typical process for working with a new customer?
Our process starts with learning more about your project. We typically ask for photos, measurements, and any relevant details so we can understand the scope of work and provide an accurate quote. Once we agree on the details, we schedule a convenient time for the installation. On the day of the appointment, we arrive with professional tools and hardware as needed, review the placement with you, and complete the installation with a focus on safety, precision, and a clean finish. Before leaving, we make sure everything is secure, level, and exactly how you want it. Our goal is to provide a smooth, stress-free experience from the initial inquiry to the completed project.
- What types of customers have you worked with?
We have worked with a wide range of customers, including homeowners, renters, property managers, real estate agents, interior designers, offices, retail businesses, schools, healthcare facilities, and hospitality clients. Our projects range from simple installations, such as TVs, mirrors, artwork, and shelving, to more complex mounting and installation work in residential and commercial settings. We are experienced in working in occupied homes, luxury residences, rental properties, offices, and public-facing businesses, and we tailor our approach to meet each client's specific needs and expectations.