FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our diagnostic fee is $65, waived if you decide to repair with us. In this case, diagnostic is included in the repair. We offer senior and military discounts.
- What is your typical process for working with a new customer?
When a client contacts us, we ask them about the problem they are having with their appliance and, if they are ready to book, choose a time slot that works best for them and schedule an appointment for our technician to come out for diagnostic. After diagnostic, the reason of the problem is explained to the customer as well as what the total price of the repair would be if they decide to proceed. The client is not obligated to proceed with the repair after diagnostic. In a lot of cases we can finish the repair in a single appointment. In case where spare parts are needed to be ordered for the repair, the client will be informed and kept up-to-date with the status of the part(s) delivery. Once the part(s) arrive, we contact the client to schedule an appointment to finish the repair.
- What advice would you give a customer looking to hire a provider in your area of work?
Please have a description of the problem (e.g. washer doesn't drain, dryer doesn't heat etc) and preferably a model number of the appliance. While a technician can always find the model number on site, it is often useful to have prior to the appointment. The model number can also ne required if you know what you need and are looking for having a specific part of your appliance replaced.