FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My service call fee is $60, which includes a professional diagnostic of your appliance. If you decide to proceed with the repair, this $60 fee is fully waived (applied toward the total cost). I provide a clear, upfront estimate before any work begins, so there are no hidden costs. I also offer a 10% discount for seniors and military.
- What is your typical process for working with a new customer?
1. Quick response: I aim to reply to your request within minutes. 2. Scheduling: We pick a convenient time for a diagnostic visit. 3. Diagnosis: I arrive on time, inspect the unit, and explain the issue. 4. Repair: Most repairs are completed on the same day as I carry a wide range of common parts in my truck. 5. Warranty: I provide a guarantee on both labor and parts for your peace of mind.
- What education and/or training do you have that relates to your work?
I am a professionally trained appliance technician with extensive hands-on experience in diagnosing and repairing all major brands, including Bosch, Samsung, LG, Whirlpool, and high-end units. I stay updated with the latest technical service manuals and error code databases to ensure accurate and safe repairs for modern, electronically-controlled appliances.