FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and customized to your space and cleaning needs. There are no hidden fees and any extra charges are explained upfront. You can request a quote anytime, and we’ll make sure it’s clear and easy to understand.
- What is your typical process for working with a new customer?
When you first reach out to Golden Nova Cleaning, we start by understanding your needs and what type of cleaning you need, how often, and any special requests. Next, we provide a custom quote with transparent pricing. Once you approve, we schedule your first cleaning at a convenient time, and our professional team ensures everything is done thoroughly and efficiently. After the service, we follow up to make sure you’re completely satisfied and adjust future cleanings to your preferences.
- What education and/or training do you have that relates to your work?
At Golden Nova Cleaning, our team is trained in professional cleaning techniques, safety protocols, and eco-friendly practices. We stay up-to-date on the latest cleaning methods and products to ensure your home or office is cleaned efficiently, safely, and to the highest standards.