FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use clear, upfront pricing with no surprises. Local moves are billed hourly (crew + truck) with a standard minimum; long-distance moves are quoted at a flat, not-to-exceed rate. Basic protection materials (moving blankets, shrink wrap, tape) are included; specialty items (pianos, safes), or packing materials may add cost—always listed in writing before you book. Weekday, repeat-client, senior, and military discounts are available.
- What is your typical process for working with a new customer?
1. Quick call or message to learn your inventory, access (stairs/elevator/parking), and timing. 2. We send a written estimate with what’s included and the crew size we recommend. 3. Optional virtual or on-site walkthrough for accuracy. 4. On move day we do a walkthrough, protect doors/floors, pad-wrap furniture, and disassemble/reassemble as needed. 5. Final placement at your new home, a last walkthrough, and easy checkout.
- What education and/or training do you have that relates to your work?
Our crews are trained in professional packing, furniture protection, safe lifting, and efficient loading/unloading. Team leads are experienced in apartment/high-rise logistics (COI/building rules), precision handling of fragile items, and assembly of common furniture systems. We run safety refreshers and quality checks regularly so your move is smooth and damage-free.