FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our pricing simple and transparent. The cost depends on the size, fabric, condition, stains, and odors of each item. We’re happy to provide a free estimate in advance, so you know what to expect before the appointment. If you have several items to clean, let us know — combining them in the same visit usually allows us to offer better per-item pricing. We always discuss and confirm the price before the work begins.
- What is your typical process for working with a new customer?
We start with a free estimate. Customers usually send us a few photos and, if possible, details about the fabric, size, stains, odors, or any specific concerns. Based on that information, we provide an estimate before the appointment. Once the price, date, and time are confirmed, we arrive, inspect the item, explain the cleaning process, and complete the work as agreed. If you’d like to add another item during the same visit, just let us know.
- What education and/or training do you have that relates to your work?
Our experience is hands-on and focused on upholstery, mattress, carpet, and rug cleaning. We pay close attention to fabric type, stain and odor treatment, proper use of professional cleaning solutions, and extraction techniques to clean each item safely and thoroughly.