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Plumbing Drain Repair
I had high hopes for this company. Called on a Saturday and made an appointment for the following Friday to clear a clog in my laundry room, they cancelled on me at 6:30pm the night before, because the one plumber they had scheduled had to return to a previous job but offered no solution for me on the date scheduled. Just horrible. Used NANA they’re amazing, they know how to treat a customer.Nov 9, 2018Verified
Plumbing Pipe Repair
To put it simply his overall performance was outstanding! I was delighted as a customer with his mannerisms and timeliness. His workmanship was beyond expectations. Being a retired person on a fixed income his negotiating skills when defining cost seemed honest and closed the deal.Jul 30, 2018Verified
Plumbing Pipe Installation or Replacement
It was a tight fit for a large man. He was professional but friendly. I do think that $616 was a bit of a steep price. We have an appointment in June for repiping in June. I'd like to cancel that appointment. If choose to use your company for the job, I will call you. If all your workers are as professional as Aaron, your firm must be a good one.Feb 21, 2018Verified
Water Heater Repair or MaintenanceAug 2, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Mike Counsil Plumbing and Rooter gives you a price up front. No surprises. That is why we need to evaluate the job before we give you a price, So that the price we give you will be accurate.
- What is your typical process for working with a new customer?The Typical process with working with a new customer is to get all of their information, ask what the issue is, ask for an available time that we can come to their house to evaluation the issue, give a price, preform the work and offer 100% Satisfaction Guarantee
- What education and/or training do you have that relates to your work?Mike Counsil Plumbing and Rooter has on site training facilities that all of our technicians attend 5 days a week. We are constantly training so that we can offer the latest and the greatest to all of our clients.