Matt responded quickly to my request, we communicated via email and made an appointment for him to come to my house to bid the project. He was friendly, professional and very informative - he also seemed like he actually WANTED the job which I've noticed other contractors seem to be just bothered to quote or answer a call. We did get bids from others but ended up going with Matt because his price was competitive and he was willing to work with our schedule (we needed our old pergola removed first to get the house painted and then for them to come back a week later and do the install all before thanksgiving). Install took a couple of days with Matt on site both days with the other crewmen. He checked with me a couple of times to make sure I was happy w/ the height and a couple other things as they went along. The patio cover looks beautiful, and was especially great during the rain to have the extra protection. They cleaned up everything after the job and he's offered to come back if I end up wanting or needing more than 1 down spout, those little details make all the difference in satisfaction for me. Throughout the project, we kept in contact over phone, text, and email - he was always easy to get a hold of and quick to respond. Overall a great experience.