FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer straightforward, fixed pricing per item (e.g., sofa, chair, or mattress) so there are no surprises. My rates depend on the size of the furniture and the material type, but I always provide a firm quote upfront. There are no hidden fees or travel charges. I also offer bundle discounts if you have multiple pieces that need cleaning during the same visit.
- What is your typical process for working with a new customer?
My professional cleaning process includes: 1. Fabric Inspection: I identify the material and pre-treat specific stains for the best outcome. 2. Pre-Spray: I apply a professional-grade solution to break down dirt, oils, and grime. 3. Deep Extraction: High-pressure steam cleaning to remove deep-seated dirt and allergens. 4. Acidic Rinse (Conditioning): I apply a free acidic conditioner to neutralize cleaning agents. This prevents any chemical residue, leaves the fabric soft, and restores the natural pH balance. 5. Final Review: I ensure the furniture is fresh, clean, and safe for your family and pets.
- What education and/or training do you have that relates to your work?
I have extensive hands-on training in fabric chemistry and stain removal techniques. I stay up-to-date with the latest professional cleaning standards and equipment to ensure I can handle everything from delicate natural fibers to durable synthetics safely and effectively.