FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
B&R cleaning services, here’s what you should know: - the prices are competitive and based on the size of your home, number of bedrooms and bathrooms, and frequency of service. - I offer discounts for: - First-time customers (10% off) - Referrals (10% off next service) - Long-term contracts (5% off monthly services) - Additional fees may apply for: - Special requests (e.g., window cleaning, organization services) - Last-minute scheduling changes - Payment methods accepted: credit cards, cash, venmo, zelle, apple pay, check - I provide a detailed invoice breakdown after each service - I’m transparent about my pricing, and I’m happy to discuss any questions or concerns you may have! B&R cleaning is to provide excellent service at a fair price, and I’m confident you’ll find the pricing competitive and reasonable.
- What is your typical process for working with a new customer?
When working with a new customer in house cleaning, B&R cleaning typical process is: 1. Initial Consultation: We discuss their specific needs, preferences, and concerns over the phone or in-person. 2. Customized Quote: I provide a personalized quote based on their requirements and scope of work. 3. Scheduling: We schedule a convenient appointment time that fits their schedule. 4. Pre-Cleaning Preparation: I review their needs and prepare necessary equipment and supplies. 5. Cleaning and Organization: I arrive on time and deliver high-quality cleaning and organization services. 6. Quality Control: I conduct a thorough walk-through to ensure satisfaction and address any concerns. 7. Follow-up: I check in after the service to ensure they’re delighted with the results and gather feedback. B&R cleaning goal is to provide a seamless and stress-free experience, tailored to each customer’s unique needs and preferences.
- What education and/or training do you have that relates to your work?
We have 5 years of experience in the cleaning industry, and I’ve undergone various training and certifications to enhance skills and knowledge. I’ve completed courses in: - Advanced Cleaning Techniques - Sanitation and Hygiene Practices - Cleaning Chemical Safety and Usage - Customer Service Excellence - Time Management and Efficiency We also certified in: - Green Cleaning Practices - Carpet and Upholstery Cleaning - Window Cleaning and Maintenance Additionally, I stay up-to-date with industry developments and best practices through regular workshops and webinars. The continuous education and training enable us to provide top-notch cleaning services that meet and exceed customer expectations!