FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Super Cool uses a flat rate pricing system. Our technicians carry a price book with them at all times so that our customers can view our prices with our technicians.
- What advice would you give a customer looking to hire a provider in your area of work?
You get what you pay for. When you inquire about an HVAC company's services, ask them if they are licensed, bonded, and insured. Ask what sort of labor guarantees they offer. How do you know that they will be around in five years when your system may start to show some wear and need repairs?
- What questions should customers think through before talking to professionals about their project?
Our line of work is a lot more technical than most people give it credit for. Forcing temperature to be the same throughout a home with very hot temperatures in Southern California can be tricky. Many companies can figure out how to give customers a quick fix; few can figure out how to give customers a good/lasting solution.