FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are transparent about our pricing. Your project price directly reflects your scope of work, which will be clearly outlined and broken-down in your proposal. We will send a digital proposal so you can review and accept or decline in a paperless manner (friendly to the environment). Call with questions anytime!
- What is your typical process for working with a new customer?
1. We speak with our potential customer and ask them questions about their project so as to establish the exact scope of work needed/wanted. 2. During this initial phone call, we will describe our scope of work and process, to give our clients a very clear understanding/visual of exactly what they can expect, and what we will be doing for them! 3. We price out the scope of work they want, and put together a proposal which we will email over via DocuSign. This is a paperless and simple way for the customer to review/accept/decline our proposal. 4. If proposal is accepted, we will be notified by DocuSign, at which point our Office Manager will contact you to make an appointment for your service. 5. We are available at all times by text/email to address any questions or concerns and/or for coordination. We respond very rapidly, are rated 5-stars on Yelp and have an A-rating on Angie's List. 6. We take excellent care of our customers and provide them with a very thorough and high quality scope of work.
- What education and/or training do you have that relates to your work?
***2 years of hands-on training from Technician, to Foreman, to Journeyman to Business Owner. ***12+ years of experience, performing our services every single day, Monday - Saturday. ***EPA Lead Certification