FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, fair pricing with no hidden fees. Our quotes are based on the specific needs of your project, so you only pay for the services you actually need. We also offer seasonal discounts, multi-service package deals, and free estimates. If you're a repeat customer or military/veteran, ask about our loyalty and appreciation discounts!
- What is your typical process for working with a new customer?
We start by listening to what you need—whether it’s a repair, install, or maintenance. Then we give you a clear estimate and explain your options. Once you’re ready, we schedule the job at a time that works for you. Our techs show up on time, do the work efficiently, and clean up before leaving. We’re always here to help, even after the job is done.
- What education and/or training do you have that relates to your work?
We’re fully licensed and trained with years of hands-on experience in HVAC and plumbing. Our team stays up to date with the latest tools, systems, and safety codes through regular training. You can count on us to know what we’re doing and get the job done right.