FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We strive to provide the best price available to our customer. We do this by providing discounts whenever possible and by sourcing any available incentives. Our pricing is done by factoring costs to operate that are beyond just p&l. We have to factor in things like insurance costs (ie workers comp, comm auto, liability), advertising costs, and local regulation costs/fees. We continuously monitor costs and quality of materials to provide the best available value to our customers without sacrificing quality.
- What is your typical process for working with a new customer?
The first part is the initial phone conversation or messages. We work to schedule at the customer's time preferences. We provide an arrival window and call or text (when possible) to notify when our professional is in route to our customer's property. From there we arrive to the actual appointment and access our customer's concern/reason for call. If the call is a maintenance call, we proceed with performing the maintenance service. If the call is an estimate call, we provide information and options for our customer to make an educated decision. If the call is a diagnostic/repair call, we begin accessing and diagnosing equipment malfunction and providing our customer with options to repair or replace equipment. Our options include payment options as well. We take all major credit cards, checks, cash, zelle, and offer payment terms through financing companies. We also offer scheduled routine maintenance of central HVAC equipment for customer's who opt for maintenance agreement.
- What education and/or training do you have that relates to your work?
-C-20: Licensed for residential and light commercial HVAC repair, replacement, and maintenance. -EPA 608 universal refrigerant license. -We continuously attend manufacture courses to stay up to date with new technology. -We partner with local utility and similar programs to provide improved efficiency and comfort.