FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Guardian Plumbers offers free onsite estimates. Every situation is different, and therefor our technicians will come out and do a thorough evaluation to provide the customer with options and pricing tailored to their needs. Guardian Plumbers does not charge an hourly rate, we charge by the job. Meaning, that whatever price you're quoted, that's what you'll pay. We don’t rush our plumbing technicians, because we want them to get the job done right, whether that repair takes them a little longer on certain jobs we won't charge you anything extra. Lastly, Guardian Plumbers offers 100% satisfaction guaranteed.
- What is your typical process for working with a new customer?
Our process at Guardian Plumbers involves first understanding the customer's needs, assessing the plumbing situation, and providing transparent communication about solutions and pricing. We aim to establish trust and ensure customer satisfaction throughout the entire service experience.
- What education and/or training do you have that relates to your work?
At Guardian Plumbers, our team undergoes rigorous training and education in plumbing techniques, safety protocols, and customer service. Our plumbers are certified and equipped with the latest knowledge and tools to handle a wide range of plumbing issues efficiently and effectively. Additionally, ongoing training ensures that our team stays updated with the latest industry standards and practices.