PennKraft.tech

Top Pro

$100

Starting price

Select a service

Zip code

Computer issue

Computer type

Desktop or laptop

About

I specialize in customer service excellence and delivering quality solutions tailored to your needs. I take the time to thoroughly explain each step of the process, ensuring you understand what's being done and why—because your complete satisfaction is my priority. For computer repair, lessons, and technical support, I offer flexible remote service via Zoho Assist (Remote Desktop Support), making it convenient for you. For OS reinstalls or complex issues, I'm happy to guide you through the process via phone or video call.

Overview

Current Top Pro

Hired 37 times

Serves Walnut Creek, CA

Background checked

1 employee

1 year in business

Business hours

SunClosedMon8:00 am - 10:00 pm

Payment methods

This pro accepts payments via Apple Pay, Credit card, Stripe, Venmo, and Zelle.

Services offered

Computer issue

Computer type

PC

Mac (Apple)

Desktop or laptop

Desktop

Laptop

Projects and media

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.8

24 reviews

5

92%

4

4%

3

0%

2

0%

1

4%

Read reviews that mention:

WENDY L.

Oct 15, 2025

•

Hired on Thumbtack

Details: PC • Laptop • System error or blue screen • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Sesn K.

3 weeks ago

•

Hired on Thumbtack

Working with Ian was amazing. He was patient with very informative and fixed my problem remotely He will definitely be my go to guy for computer issues.

Details: Mac (Apple) • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Linda F.

2 weeks ago

•

Hired on Thumbtack

Ian was such a pleasant and professional support with my very annoying computer problem. He was able to fix my virus plus clean up my computer to help it work faster. I am absolutely thrilled that he was able to get my computer up and running so quickly. He explained everything to me very clearly and knowledgeably. I plan to call him again whenever my computer gives me fits, since he charged a reasonable price. Thank you so much, Ian!

Details: PC • Laptop • Troubleshooting needed to determine issue • Remotely (phone or internet)

Computer Repair

Brenda T.

3 weeks ago

•

Hired on Thumbtack

I am absolutely thrilled with the service I received from Ian at PennKraft. From the moment I called, the experience was fantastic. My laptop was having major issues, running incredibly slowly and sending error messages about my storage. I was stressed out and honestly thought I might need to buy a new computer. Now my laptop runs faster, and I’m no longer receiving error messages. The entire process was smooth, efficient, and incredibly reasonably priced. If you are having any computer/laptop troubles, do not hesitate to contact Ian at PennKraft.

Details: PC • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Chris M.

2 weeks ago

•

Hired on Thumbtack

In today’s world where there are so many scammers and untrustworthy people online this company is the real deal! The owner handled my computer needs personally and in a very timely manner. He truly can be trusted. He was also quickly and accurately able to find the issues on my computer that needed to be fixed and fixed them. I cannot give the company higher praise. If you need help this is the place to turn to.

Details: PC • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Credentials

Background Check

Ian Penn

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I offer time discounted time for downloading and waiting for tests. I try to be as fair as I can.
What is your typical process for working with a new customer?
Step 1: Troubleshooting and fact gathering Step 2: Diagnosing Step 3: Fixing the issue while explaining how and what I'm doing. My goal is to educate if desired but also happy to just get it done.
What education and/or training do you have that relates to your work?
From childhood I've been building computers and have stayed immersed in the industry. I love technology and using it to find and build out custom solutions for businesses.

PennKraft.tech

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