PennKraft.tech

Top Pro

$100

Starting price

Select a service

Zip code

Computer issue

Computer type

Desktop or laptop

Responds in about 1 hour

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Projects and media

About

I specialize in customer service excellence and delivering quality solutions tailored to your needs. I take the time to thoroughly explain each step of the process, ensuring you understand what's being done and why—because your complete satisfaction is my priority. For computer repair, lessons, and technical support, I offer flexible remote service via Zoho Assist (Remote Desktop Support), making it convenient for you. For OS reinstalls or complex issues, I'm happy to guide you through the process via phone or video call.

Overview

Current Top Pro

Hired 46 times

Serves Walnut Creek, CA

Background checked

1 employee

2 years in business

Business hours

SunClosedMon8:00 am - 10:00 pm

Payment methods

This pro accepts payments via Apple Pay, Credit card, Stripe, Venmo, and Zelle.

Services offered

Computer issue

Computer type

PC

Mac (Apple)

Desktop or laptop

Desktop

Laptop

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Great 4.8

32 reviews

5

94%

4

3%

3

0%

2

0%

1

3%

Read reviews that mention:

WENDY L.

Oct 15, 2025

•

Hired on Thumbtack

Details: PC • Laptop • System error or blue screen • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Robert K.

Dec 3, 2025

•

Hired on Thumbtack

I would highly recomend PennKraft. My computer was extremely slow & unresponsive. Ian contacted me almost immediately to set up an appointment for his next available time. He went to work & made a tremendous difference! He kep me informed of everything he was doing & explained his actions in easy to understand terms. And he checked back with me just to make sure everything was going well. Outstandiing job!

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Christine f.

Nov 24, 2025

•

Hired on Thumbtack

Ian is super knowledgable, personable, and was a great help to me on dialing in on my PC crashing issues. resourceful guy who understands computers well and has a lot of tools at his disposal to find the underlying issues. I would definitely employ his services again. Thanks Ian!

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Chris M.

Nov 18, 2025

•

Hired on Thumbtack

In today’s world where there are so many scammers and untrustworthy people online this company is the real deal! The owner handled my computer needs personally and in a very timely manner. He truly can be trusted. He was also quickly and accurately able to find the issues on my computer that needed to be fixed and fixed them. I cannot give the company higher praise. If you need help this is the place to turn to.

Details: PC • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Linda F.

Nov 12, 2025

•

Hired on Thumbtack

Ian was such a pleasant and professional support with my very annoying computer problem. He was able to fix my virus plus clean up my computer to help it work faster. I am absolutely thrilled that he was able to get my computer up and running so quickly. He explained everything to me very clearly and knowledgeably. I plan to call him again whenever my computer gives me fits, since he charged a reasonable price. Thank you so much, Ian!

Details: PC • Laptop • Troubleshooting needed to determine issue • Remotely (phone or internet)

Computer Repair

Credentials

Background Check

Ian Penn

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I offer time discounted time for downloading and waiting for tests. I try to be as fair as I can.
What is your typical process for working with a new customer?
Step 1: Troubleshooting and fact gathering Step 2: Diagnosing Step 3: Fixing the issue while explaining how and what I'm doing. My goal is to educate if desired but also happy to just get it done.
What education and/or training do you have that relates to your work?
From childhood I've been building computers and have stayed immersed in the industry. I love technology and using it to find and build out custom solutions for businesses.

PennKraft.tech

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