FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
**”Here’s what customers should know about our pricing to make an informed decision: **Transparent, Value-Based Pricing:** - We provide detailed written estimates that break down materials, labor, and timeline. - Our pricing reflects premium materials, skilled craftsmanship, and comprehensive warranties. - We’re often not the cheapest option, but we focus on delivering exceptional value and long-term satisfaction. **Project Size Considerations:** - We require a minimum of 300 sqft for artificial grass and concrete projects. - Projects over 1,000 sqft receive volume discounts - Most customers choose combination projects (turf + concrete) for complete backyard transformations. **What’s Included in Our Pricing:** - All materials delivered same-day (no delays or upcharges) - Professional installation by our trained crews (no subcontractors) - 16-year warranty on artificial turf installations. - 3-year workmanship guarantee on all installations. - Post-completion support and warranty service. **Pricing Stability:** - We maintain super account status with suppliers, allowing us to lock in pricing and avoid surprise cost increases. - Your quoted price is your final price - no hidden fees. **Investment Perspective:** - Average project value is around $15,000 for a complete backyard transformation. - Consider the long-term savings: no water bills, fertilizer, or lawn maintenance costs. - Quality installation means decades of enjoyment without ongoing expenses. **Same-Day Booking Incentives:** - We offer special incentives for customers ready to move forward the same day as their estimate. Remember, the cheapest bid often means corners are cut somewhere. We focus on doing the job right the first time, which saves you money and headaches in the long run.”**
- What is your typical process for working with a new customer?
**”Our process is designed to make your project as smooth and stress-free as possible, from initial contact to final completion: **1. Initial Consultation & Site Assessment** - We schedule a convenient time to visit your property for a detailed assessment. - Using our state of the art measurement tools, we take precise measurements of your space. - We discuss your vision, needs, and budget to understand exactly what you’re looking for **2. Custom Design & Detailed Estimate** - We create 2D renderings using our software to help you visualize the final result. - Provide a detailed estimate breaking down materials, labor, and timeline. - Review warranty details (16-year turf warranty, 3-year workmanship guarantee). **3. Project Planning & Scheduling** - Once you approve the estimate, we coordinate material delivery and crew scheduling. - We handle all material orders - turf delivered same day, concrete ordered day before pouring. - Provide you with a pre-installation text confirming timing and preparation instructions. **4. Professional Installation** - Our trained crews arrive on time with all necessary equipment and materials. - We maintain daily communication and provide progress updates throughout the project. - Typical timeline: 2 days for concrete work, 1-2 days for turf installation. **5. Quality Assurance & Final Walk-Through** - We conduct a thorough job walk with our foreman to ensure everything meets our standards. - Complete a final walk-through with you to address any questions or concerns. - You sign off on a completion form confirming your satisfaction. **6. Ongoing Support** - We follow up to request reviews and ensure you’re completely satisfied - Our warranty support team handles any future needs within 3-5 business days This systematic approach has helped us maintain a 4.5-star rating and the highest customer satisfaction.
- What education and/or training do you have that relates to your work?
Our education in this field comes from a combination of hands-on experience and continuous learning about the industry. Over the past 5+ years of operation we’ve gained extensive knowledge in: **Practical Field Experience:** - Completed over 1,800 artificial turf and concrete installations throughout Southern California. - Learned proper installation techniques, drainage requirements, and material specifications through direct project management. - Developed expertise in project planning, material sourcing, and quality control processes. **Business and Operations Training:** - Developed comprehensive training programs for our crews on proper installation techniques and customer service. - Continuously study industry best practices, new materials, and installation methods to stay current. - Focus on understanding local building codes, drainage requirements, and soil conditions specific to Southern California. **Customer Service Excellence:** Developed systems for project management, quality assurance, and warranty support that have resulted in a 4.5-star rating across platforms. Real education comes from being hands-on in this business every day and maintaining the highest standards for every project we complete.