FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Remote cleanup and tune-up from $40, Windows reinstall from $100, websites from $150. I confirm the price and scope with you before I start.
- What is your typical process for working with a new customer?
1) You message me on Thumbtack and briefly describe the problem (slow PC, Windows errors, unwanted programs, drivers, updates, high load). 2) I ask which programs and features you use and what must be kept, and we agree on price and scope. 3) I send a personal, secure link for a temporary remote connection. 4) You open it, start the remote support program and allow the connection. 5) I do the diagnostics, cleanup, optimization, fixes and updates myself. 6) You can watch the session and end remote access at any time. 7) When done, I check the result, close the session and remove the temporary access. You get a short summary of the work done.
- What types of customers have you worked with?
Home users with slow or infected PCs, and small businesses that need websites or custom apps (from $150, depending on scope).