- What should the customer know about your pricing (e.g., discounts, fees)?
“High quality isn’t low cost, and low cost isn’t high quality”
- What is your typical process for working with a new customer?
Find out what the job requires, explain to the customer what is actually needed, and what would be ideal for the customers intentions. (don’t up-sell unnecessary work) and try to get them a ballpark quote over the phone.
- What education and/or training do you have that relates to your work?
I have been working in the construction field since the age of 12. I have been doing plumbing specifically for about 10 years now. I have a colorado master plumbing license