FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent, upfront pricing with no hidden fees. Every proposal is scoped clearly, and we offer flexible options to fit different budgets while maintaining licensed, code‑compliant quality. Hero Discounts offered for Veterans, Military, Teachers, & Nurses.
- What is your typical process for working with a new customer?
We begin with a consultation to understand your goals, then provide a detailed proposal. Once approved, we handle scheduling, permits, and communication — closing every job with a satisfaction walkthrough.
- What education and/or training do you have that relates to your work?
Registered Master Plumber with extensive experience in plumbing, mechanical, and general contracting. Founder of ICS’s apprenticeship program, dedicated to training the next generation of skilled tradespeople.