- What is your typical process for working with a new customer?
Typically, we first speak with the customer to see their exact needs and concerns, then we determine if a customer would prefer a no-contact estimate or would like to have our estimator come out and see the problems. Within 1 business day an estimate is emailed to the potential customer and then we wait for approval. Once we have approval the job is scheduled. Our crew shows up on the day scheduled, does the work and we can either have them hand deliver an invoice if customer pays with check (and we know ahead of time) or we email an invoice and expect payment upon completion of job.
- What advice would you give a customer looking to hire a provider in your area of work?
I would recommend you first ask if the company or individual has liability insurance to cover if something goes wrong. Then I would ask if they warranty their work.
- What questions should customers think through before talking to professionals about their project?
Are you happy with the size of your gutters? Before they were leaking did they handle the water flow or were they always overflowing? Are the downspouts in a good location? Would you prefer they were somewhere else that would not harm your foundation, but would water a flower bed or grass area? Does your gutter go down to a French drain, but it seems backed up lately? We can clean that out. What color would you like your gutters to be? Would you like the gutters one color to blend into the trim and the downspouts another color to blend into your home's color? Are you planning on painting your trim soon? Then it might be best to paint the trim and immediately add your gutters after. Do you hate cleaning your gutters? There's options out there, either gutter guard or regular gutter cleaning? We can set up to come out twice a year or more if you need it. If you decide on gutter guard, do you have a problems with needles, leaves or both? Gutter guards often do great with rain, but ice and snow can weigh them down and cause damage. Do you feel that an area is too shady and snow lasts too long to consider gutter guards? Ask us questions. We don't mind at all. We want you to be truly happy with your gutter system.