FAQs
- What is your typical process for working with a new customer?
For repeat service we schedule a time to come out and do a free in home estimate. It usually takes 10-15 minutes for us to walk through, take notes and answer questions. After that we return to the office to work up a quote and then we email it to you.
- What education and/or training do you have that relates to your work?
The owner holds a "Certified House Cleaning Technician" certificate from the IICRC. One of the few certification holders in Colorado.
- What advice would you give a customer looking to hire a provider in your area of work?
Q: What's the risk with hiring an individual cleaning person? A: Unfortunately, the risks associated with certain types of house cleaning services are not generally known by the public. There's a tremendous difference in hiring a professional house cleaning company with employees vs. individuals. A professional cleaning service offers the assurance that you are opening your home to a reliable company that is responsible for any liability or risk. An individual who is hired under the table is a serious risk if they are hurt or disabled on your property. Since they are not covered by insurance, there is a possibility that they may sue you for lost wages, damages, or for medical costs. Technically, hiring an individual makes you an employer, which means you can be held liable for injury claims, worker's compensation insurance, and unemployment insurance. It's important to review your home liability insurance to make sure it covers service people in case of injury, and notify your insurer of the relationship. If you hire an individual and they do not pay employment taxes, you as the legal employer can be held liable for the taxes due to the IRS. Hiring a company that pays all employment taxes and carries labor and industries insurance coverage protects you. Unfortunately, many 'cleaning companies' do not carry liability insurance. If your belongings are damaged, (and accidents do happen on occasion) you will have no easy compensation recourse. Employee honesty bonding insurance is sadly lacking in our industry. A bond is insurance that protects the client and compensates them if an employee is guilty of theft. Our employees are trusted, background checked, pre-screened, and bonded for your protection. If we would not trust a house cleaner in our home, we will not send them to yours.