Credentials

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?
  Most of my new customers who are not referrals are very concerned about how much a job will cost. They shouldn't be. I price my jobs at a reasonable rate-25 cents a square foot for carpet cleaning, on average-and always do the best possible job. Some companies price carpet cleaning as high as 50 cents a square foot, which can get very expensive. Other companies price jobs by the room, and charge anywhere from $15-$50 per room. This sounds good to some people, until they realize that bathrooms, hallways, and walk-in closets are "rooms." I only charge for areas that are cleaned based on the size of the rooms, which I think is more honest and fair to customers.
• What is your typical process for working with a new customer?
  First of all, I thank new customers for choosing me. I know that there is a lot of competition for carpet cleaners, and I sincerely appreciate someone picking me. Then, I like to see what their concerns are and do my best to address them. A good walk through of the job is very important here, and I will let customers know if stains, smells, and other problems will come out. Finally, before any work is started, I give new customers an exact price for the job, so there are no surprises.
• What education and/or training do you have that relates to your work?
  I am certified by the IICRC in carpet cleaning, upholstery cleaning, and carpet repair.