- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know I usually charge a few to come out and take a look at the issue, not only to game plan and appropriate estimate, but be able to give them appropriate options from which they may discern from that meets their best interest. Under normal circumstances I charge by the job, but I do discount the total price if there are more issues to be fixed all at once!
- What is your typical process for working with a new customer?
My typical process for working with a new customer, is figure out the root issue with them, and guide them through my thought process, I try to give full transparency in the different options available for resolving the issue and the pros and cons of each. I also take into consideration the customers comfortability and overall satisfaction, letting them know I truly care about solving their problem!
- What education and/or training do you have that relates to your work?
My background is in construction, and particularly the plumbing field! I have been doing that line of work for 5-6 years and love doing it! My education stems a lot from technical training in the Air Force, as well as the continual on the job training and training courses provided therein. After becoming a civilian I worked for several plumbing companies where I was able to continually improve my knowledge and skills in the craft!