FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Structure: Our prices vary depending on the type of flooring material, the complexity of the installation, and the size of the area. We provide detailed quotes that break down the costs of materials and labor. Estimates and Consultations: We offer free or paid consultations (specify which one applies to your business), where we assess your space and discuss your needs. This allows us to provide an accurate estimate tailored to your project. Discounts: We offer seasonal promotions and discounts on certain products or services. Be sure to ask about current promotions when you contact us. Additionally, we might offer special pricing for large projects or for repeat customers. Fees: Additional fees may apply for services such as removing old flooring, moving furniture, or necessary subfloor repairs. These fees will be clearly outlined in your estimate so there are no surprises.
- What is your typical process for working with a new customer?
Initial Inquiry and Consultation: * Customer reaches out: Customers can contact us via phone, email, or through our website to express interest in our flooring services. * Consultation appointment: We schedule a consultation, either in-person or virtual, to discuss the customer's needs, preferences, and budget. This is a great opportunity to show samples, explain the benefits of different flooring types, and answer any questions. Site Assessment: * Measurements and inspection: We visit the customer’s home or the project site to take precise measurements and assess the condition of the existing floors. This step helps in providing an accurate quote and planning for any preparatory work needed. * Discuss options: Based on the site assessment, we recommend flooring options that best suit the location, usage, and customer's aesthetic preferences. Quotation and Agreement: * Detailed quote: After the assessment, we provide a detailed quote that includes the cost of materials, labor, and any additional fees (like removal of old flooring or preparation of the subfloor). * Review and approval: The customer reviews the quote and discusses any changes or adjustments needed. Once they approve, both parties sign a contract to start the work. Scheduling and Preparation: * Setting dates: We agree on a start date and timeline for the project. We also discuss and plan any necessary preparations, such as moving furniture or temporary relocation of room functions. * Order materials: We order all the necessary materials required for the project, ensuring everything is ready for the start date. Installation: * Project commencement: Our team arrives on the scheduled date and begins the installation process. We ensure to keep the work area clean and minimize disruption to the customer’s daily routine. * Ongoing updates: Throughout the installation, we keep the customer updated on the progress and any issues that may arise. Completion and Follow-Up: * Final walkthrough: Upon completion, we conduct a final walkthrough with the customer to ensure they are satisfied with the work. We address any concerns and provide care instructions for the new flooring. * Warranty and support: We explain the warranty on the materials and labor. We also offer support for any future needs or issues that may arise. Feedback: * Customer feedback: We encourage feedback and use it to improve our services. Customer satisfaction is paramount, and we strive to ensure that every client is happy with their new flooring.