FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer fixed pricing on projects, provided we have been able to visit, measure, and inspect the project. Once complete, pricing will not change unless the customer changes the product (by choice or because of limited availability) or we experience issues we're unable to anticipate. If we experience this situation, we will discuss the way ahead and pricing before moving forward. We also offer a lifetime transferrable* guarantee on our installations. If there is any issue with the product or the installation we are your one point of contact. * guarantee transferrable to new owners if property sold within 2 years of installation completion.
- What is your typical process for working with a new customer?
We schedule a free in-home consultation to meet with the customer in the space to be updated. After understanding their vision for he space, we'll measure the space, and discuss variables of the project. Once measuring is complete. We'll prepare multiple options with products that will meet the customer's vision nd then bring those samples into the house so the customer can shop in their own home and own lighting.
- What education and/or training do you have that relates to your work?
We have three years experience and countless hours of study of products and installation processes to ensure each customer get's the best options for their project. We ensure that each customer is well educated on their project to ensure they have all the information they need to make the best decisions.