FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing, we strive to offer competitive rates while maintaining the highest level of service quality. Here are a few key points to keep in mind: 1. **Custom Quotes**: Pricing varies based on the specific service, duration, and level of protection or involvement required. We provide custom quotes tailored to each client’s needs after an initial consultation. 2. **No Hidden Fees**: We believe in transparency, so there are no hidden fees. All charges, including any additional costs, are discussed upfront to ensure clarity and avoid surprises. 3. **Discounts Available**: We offer discounts for long-term contracts, recurring services, and clients requesting multiple services, such as combining security with executive protection or private investigations. 4. **Special Rates for Veterans and Nonprofits**: As a former service member, we understand the importance of supporting veterans and charitable organizations. We offer special rates to these groups as a way of giving back. 5. **Flexible Payment Plans**: For larger or long-term projects, we provide flexible payment options to help manage costs, including installment plans or retainer-based agreements for ongoing services. 6. **Emergency Services**: For urgent or last-minute requests, we may charge an additional fee to cover expedited coordination and deployment of resources. Our goal is to provide high-quality, reliable services that are accessible and fairly priced, while maintaining full transparency with our clients.
- What is your typical process for working with a new customer?
When working with a new customer, I follow a structured process to ensure that all their needs are thoroughly understood and met. Here's what you can typically expect: ### 1. **Initial Consultation** - **Purpose**: This is a no-obligation meeting where we discuss your specific needs and goals for the services you're requesting. - **Details**: We'll go over what kind of service you need, your timeline, any particular challenges or concerns, and other important details. ### 2. **Assessment & Proposal** - **Assessment**: Based on our consultation, I’ll assess the level of service required, taking into account your specific situation, location, and potential risks or challenges. - **Proposal**: I’ll provide a custom proposal outlining the services recommended, the cost, and any additional details. This proposal will include a breakdown of pricing, expected timeframes, and service deliverables. ### 3. **Agreement & Contract** - **Contract**: Once the proposal is accepted, we'll draft a formal contract to ensure all terms are agreed upon. This contract will detail the scope of work, pricing, and any legal requirements for your protection and ours. - **Legal & Compliance**: For services like process serving, private investigations, or executive protection, I ensure all legal and regulatory requirements are met. ### 4. **Service Execution** - **Planning**: For security services, executive protection, or private investigations, we develop a detailed plan that covers schedules, personnel assignments, and contingencies. - **Implementation**: Our team of trained professionals will begin providing the agreed-upon services. For example, if it’s a security assignment, our personnel will be deployed to the site as per the contract. For private investigations, the necessary tools and procedures will be put in place. ### 5. **Ongoing Communication** - **Regular Updates**: Throughout the service period, I maintain consistent communication with you, providing updates on progress, any challenges encountered, or adjustments needed. - **Feedback**: I welcome feedback during the process to ensure that any concerns are addressed immediately, and services can be adjusted to meet your expectations. ### 6. **Review & Follow-Up** - **Final Review**: At the end of the service or contract, we’ll have a debrief session to review the results, discuss what worked well, and address any remaining issues. - **Ongoing Support**: Many of my clients need ongoing services or periodic follow-ups. I offer flexible contracts and the option to renew or expand services based on your changing needs. This thorough and transparent process ensures that clients feel confident and supported at every step, from the initial consultation to service completion.
- What education and/or training do you have that relates to your work?
Martial Arts training Close Quarters Combat training Hand-cuffing OC Spray Firearms Proficiency Training