FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, upfront pricing with no surprises. Our service fees are $69 for standard appointments or $129 for same-day service, which covers diagnosis, travel costs, and expert assessment. We provide flat-rate pricing with detailed quotes before any work begins - no hidden fees or hourly rates.
- What is your typical process for working with a new customer?
Our process is designed to make your plumbing experience as smooth as possible: Initial Contact: We respond within 5 minutes during business hours (7 AM-5 PM, Monday-Friday) We'll discuss your plumbing needs and provide a convenient 4-hour appointment window We'll explain our transparent service fee ($69 standard, $129 same-day) Before Arrival: You'll receive appointment confirmation We'll send you information about your plumber Text updates keep you informed of arrival time During Visit: I'll diagnose the issue and provide a detailed, flat-rate quote before any work begins I'll explain the problem and all available solutions Once approved, I complete the work with lifetime workmanship guarantee After Service: I'll walk you through all work completed You'll receive information about our membership programs that can save you money We follow up the next day to ensure complete satisfaction
- What education and/or training do you have that relates to your work?
As the owner of Rael Plumbing, I hold a Master Plumber's License and am fully licensed through PPRBD (Pikes Peak Regional Building Department). My expertise comes from extensive training and hands-on experience in residential plumbing systems, specializing in: • Water heater installations and repairs • Comprehensive drain cleaning services • Emergency plumbing repairs • Residential plumbing maintenance I maintain all required certifications and stay current with the latest plumbing technologies and local building codes in El Paso County. My commitment to excellence means I regularly pursue additional training to provide the best possible service to our customers.