FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Remote, phone, text and email tech support is $79.99 per hour. On-site visits in the Denver metro are $89.99 for the first hour, which includes a $10 trip charge, then $79.99 per extra hour. Parts are always quoted first and only bought with your OK. Tech support begins once payment is received. Pay with Apple Pay, Google Pay, PayPal, or any debit or credit card.
- What is your typical process for working with a new customer?
First I ask a few questions so I understand what's happening. Then I explain the fix and the cost in plain English. Once you've paid through our secure checkout, we get to work by phone, text, email or secure screen sharing, one step at a time, and I make sure everything works before we finish. For on-site jobs in the Denver metro, we schedule a time between 8 a.m. and 8 p.m. Mountain Time, any day of the week.
- What education and/or training do you have that relates to your work?
More than 20 years of hands-on computer repair and IT support since 2005, with a background in technical sales and telecommunications. CHB Tech Services is a member of the Microsoft AI Cloud Partner Program.