FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our focus is on dog owners and their dogs. We do offer standard prices and fees which are posted on our websites, but we also offer discounts and custom fees when the occasion calls for it (holidays etc.). We also work on a personalized fee schedule for those owners who require help with their dog on an in-home, or other basis. Contact us for more details.
- What is your typical process for working with a new customer?
We interview all new customers and evaluate every dog to find out what their concerns and needs are, and to evaluate their dog to see where he/she is in their socialization. We believe all dogs and their owners have a unique relationship and we like to see what that relationship is and how we can help. We never make assumptions about where a dog, or an owner is. Contact us for a free phone consultation and to ask about our classes and package offers.
- What types of customers have you worked with?
We’ve worked with a variety of customers, from seniors to millennials, and police K-9 officers and college students. We’ve had families and kids, and a variety of experience - from first time dog owners to life long dog owners. The one thing they all have in common is our customers tend to be people who love their dogs and want the best for them. “The best” involves training, socialization, and learning how to best work with each other. Anyone, male or female, young or old, able-bodied or other-challenged is who we work with. The one thing we ask of our customers is that they take training seriously.