FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in keeping things simple and honest. Our hourly rates include labor, equipment, and standard supplies, so you’ll always know what to expect. We provide free, no-obligation estimates up front, and we never add hidden fees or surprise charges. Every move is unique, so final costs depend on factors like time, distance, and any additional services you may need. We also occasionally run special promotions, so check our site or social pages for discounts. Payment is straightforward, and invoices are always clear and easy to understand.
- What is your typical process for working with a new customer?
How it works 1. Reach out *************************** For same-day availability, *****************************. 2. Share project details Tell us your preferred date, addresses, size of the job, and any special items or access notes. 3. Get a free estimate We’ll send a clear, no-obligation quote so you know exactly what to expect. Need packing, assembly, or junk removal? We’ll tailor the plan and handle any building requirements like COIs. 4. Reserve your Date Pay the flat fee or the two-hour minimum upfront to confirm your booking. This payment applies to your total. 5. Project Date Our crew arrives on time with the right equipment and protects your belongings while we work. 6. Final walkthrough We confirm placement of items and make sure nothing’s left behind. We’ll check in afterward to ensure you’re happy with the job.
- What education and/or training do you have that relates to your work?
Our team brings more than 15 years of experience in the service industry, with a strong focus on moving and customer care. Every crew member is trained to handle belongings safely, efficiently, and with respect for your home. We keep up with best practices in safety and customer service, and we emphasize professionalism and courtesy in everything we do. You won’t just get strong movers, you’ll get a reliable team that cares about making your move a success.