FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive, transparent, and based on the scope of the job. We charge by the hour or by project, depending on what’s more cost-effective for you. We offer free estimates and never surprise you with hidden fees. Emergency calls may carry a higher rate, and credit card payments include a standard 3% processing fee. Discounts may be available for senior citizens, veterans, and repeat customers. Every job starts with clear communication and ends with quality work you can count on.
- What is your typical process for working with a new customer?
We start by understanding your needs through a quick phone call, text, or email. From there, we schedule a free estimate or request photos to speed up the process. Once approved, we schedule your project quickly—often within 24 to 48 hours. Our team shows up on time, confirms the scope, and keeps you updated every step of the way. We finish with a walk-through to make sure you’re 100% satisfied before we close out the job.
- What education and/or training do you have that relates to your work?
Our team brings over 20 years of hands-on experience in construction, remodeling, and home repair. We’ve worked across residential and commercial projects, with specialized training in drywall, plumbing, electrical, tile, and senior-accessible modifications. Every technician at Rocky Ridge Handyman is fully vetted, background-checked, and trained to deliver safe, high-quality work. We stay up to date on local codes and product advancements to ensure the best results for your home.