FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers can expect transparent hourly rates with no hidden fees. We offer customizable services, occasional discounts, and may charge a nominal travel fee. Pricing may vary on weekends and during peak seasons. Payment options include cash, credit cards, and online payments. Please inquire about our minimum hours and cancellation policy when booking.
- What is your typical process for working with a new customer?
Our process is simple: Contact us to discuss your needs. We provide a transparent quote based on hourly rates and services required. Once booked, we arrive on the scheduled date and time, ready to assist with your move efficiently and professionally.
- What education and/or training do you have that relates to your work?
Our moving team is fully trained internally and 100% background checked. All Caddy movers are trained on safe lifting and packing techniques, and how to properly handle furniture assembly. We prioritize customer satisfaction and handle your belongings with care. Our experience ensures a smooth and efficient moving process.