FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We build a quote based off an Hourly Labor Rate and separate flat Truck Fee. No added milage charges under 30mi from truck start/stop locations You only pay for the time your move requires, with no surprises We Come Fully Equipped With Furniture Pads Dolly's Shrink Wrap And Tools For moves with trucks there is a 3 hour minimum. For labor-only moving help there is a 2 hour minimum. We accept Cash, Cash App, Zelle Or Credit Card
- What is your typical process for working with a new customer?
1) Build your moving plan and schedule online or over the phone in minutes: Tell us what you need, and we'll tailor your moving services. Book for free and pay nothing until your move is complete. 2) Meet your movers: On the night before your move, you'll receive an e-mail that includes a photograph of each mover so that you’re greeted by familiar faces on moving day. 3) Relax while Family First & I Moving & Storage LLC carries out the job: Your lead mover will get in touch on the day of your move to let you know your team is on its way. Once your movers arrive, they’ll conduct a brief walk-through, take note of any special instructions you have, and then get moving.
- What education and/or training do you have that relates to your work?
it takes more than just strength to be a great mover. It takes experience and a great attitude. 1) Approach life with optimism and enthusiasm. 2) Show deep care for others by putting them first. 3) Work well with the team. 4) Constantly identify opportunities to improve and serve. 5) Get things done the right way even when it’s the hard way. 6) Complete the task at hand, at the highest level.