About this pro
19 years in business
8 hires on Thumbtack
I was not going to wright this review. But after a 3rd call from this company and them not remembering anything about the fist two calls and having to explain what happened for them to remember I was annoyed. This all started with a simple move from Denver to Colorado Springs. Scheduled days in advance. Arrival time was 9-11am with 2 men. 11am came and went and at about 1115 I received a call. Nice gentleman asked if he still wanted me to come by but could only bring himself I said yes because my mother had to move back to Colorado Springs so I could move myself to VA. Needless to say I he was over an hour late and I spent the whole day helping him move everything in and out of the truck. Two weeks later I received the first call. Millennium Movers saw that my mother left a 1 star review on Google about the experience. They asked if we could take the review down. I said no. After going back and forth he offered, $50 back, still said no, then $75, and then $100 I ask him to email me the details and I would forward them to my mother. I was driving home from work so I expected the email that night, no email ever came. Two weeks later he called back to ask why the review was not taken down, I explained I needed the email. Surprise, he could not find the original email to forward and would have to send a new one, I supplied the email once again. This time I received the email. I hit reply on this email to Millennium Movers and CCd my mother on this email. I requested Millennium to email her directly to get her contact info and coordinate the removal of the review and send her the $100 check. No reply again from them. Now 6 weeks after the move I receive a call from the same guy asking about my experience with Millennium Movers. It was the same gentleman that called the first 2 times. He had no notes and did not remember anything about our first 2 interactions and I had to remind him. After telling him the company communication was terrible he because frustrated and said never mind, we ended the call. I will never use this company again. My suggestion is to find someone that can handle your job with more professionalism and much better communication.Oct 2, 2015
Thanks! They did such an amazing job! I have used them twice now and will totally use them moving forward! Thanks Millennium Movers for doing such a great and professional job!Oct 31, 2012Millennium M.'s reply
Thank You Bridgette! Your an Awsome customer!
- What types of customers have you worked with?We specialize in local and regional moving. It's door to door service. Time starts at the 1st location and ends when finished at the last location. We do many house hold moves, and apartment moves with ease.
- What advice would you give a customer looking to hire a provider in your area of work?Always check with the BBB. See how many years that company has been in business. If it looks like they have a good rating, it may be that they haven't been in business enough years to get the information needed to properly rate the company in a whole. Also compare the details of each company. One company could tell you to overall rate, but that could be for a very basic unrealistic cost. Do the math. If one has a better value but the total estimate looks higher that the competitors, that may mean they are accurately estimate your move, not trying to under estimate just to get your business. Always go with the company you truly believe to be the most honest.