FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge hourly for our services, in 30-minute increments, with no call-out fee. Our standard hourly rate is $150, and we’ll always discuss expected costs before we begin any work. Longer or more involved jobs may qualify for a discounted hourly rate.
- What is your typical process for working with a new customer?
I start by learning what you need help with and what’s been frustrating you. We’ll talk through your goals so there are no surprises about timing or cost. During the appointment, I work with you in your home, explain what I’m doing in plain language, and make sure everything is working the way you expect before I leave. I’m happy to answer questions and show you how to use or manage things on your own if you’d like. My goal is to leave you feeling confident, not confused—knowing your technology is set up correctly and that you understand how it works.
- What education and/or training do you have that relates to your work?
I have over 20 years of professional experience working in technology, supporting and building systems used by both businesses and everyday users. Throughout my career, I’ve worked with computers, networks, mobile devices, and home technology, helping people solve problems and understand how their technology works. In addition to hands-on experience, I’ve continually trained on new devices, operating systems, and security best practices as technology evolves. Most importantly, I’ve spent years explaining technology in clear, practical terms—so people feel confident using it, not intimidated by it.