- What should the customer know about your pricing (e.g., discounts, fees)?
For window cleaning, it will depend on how many panes you have. For repairs it will depend on the extent of the work and glass replacement will depend on the dimensions. We do provide a first time customer discount.
- What is your typical process for working with a new customer?
I first introduce myself properly, sometimes I'm able to put a guesstimate over the phone after a few questions. If I'm not able to, I will schedule a time and day to meet. (avoiding contact) we keep our distance and wear our mask to keep you safe as our selves.
- What education and/or training do you have that relates to your work?
I have learned about windows since I began window cleaning. some customers would ask for help on repairs to their windows and with time I learned from a professional friend how to make proper adjustments and repairs.