FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Monarchs roofing, stucco , painting and gutter fees can vary depending on a few factors. This variation can be due to product type, color availability and the size of the project. Monarch is a fair and competitive company that can help you get the look you want at a price you can afford, All of this with a warranty and history to stand behind our work.
- What is your typical process for working with a new customer?
When contacting Monarch we will send out a project manager that is knowledgeable and can help you with all of your home improvement needs. They will then contact you to set up a day and time that is convenient to you the homeowner. They will listen to what you need and want. If a cash bid they can then gather the information they need to set up an accurate cash estimate. If you want to go through insurance, our project manager will meet with the insurance adjuster and find all the damage to your home. After the contract is signed, the Project manager will then bring ALL paperwork to the office staff. From there your project manager handles everything with you the homeowner.
- What education and/or training do you have that relates to your work?
Jon, the owner, has been the construction industry all of his life. He works one on one with the project manager and oversees the business. He is here daily, and meets with his project managers. He started Monarch in 2010 with the roofing, stucco, paint and gutter business for over 15+ years. He makes sure all of his project managers are well versed in their job and sends them to additional training to become better themselves.