FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
FAQ: Understanding Our Pricing **Q: How much do you charge for roof inspections?** A: Mario and Perla’s Roofing and Restoration LLC, we believe in transparency and value for our customers. We are happy to inform you that we offer roof inspections completely free of charge. Our goal is to provide you with a thorough assessment without any upfront costs. **Q: What happens if I need to work with my insurance for roof repairs or replacement?** A: We specialize in insurance work and pride ourselves on streamlining the process for our customers. When you engage Mario and Perla’s roofing and Restoration LLC for repairs or replacement through an insurance claim, we automatically upgrade your shingles to a Class 4 Impact Resistant (IR) shingle. This upgrade offers you a more durable roof and can often lead to discounts on your insurance premiums. **Q: Do you offer any discounts for veterans or senior citizens?** A: Yes, we hold great respect for those who have served our country and those who are in their golden years. Smith Roofing is proud to offer exclusive discounts for veterans and elderly clients to make our services even more accessible. **Q: Can you tell me about your warranty offerings?** A: Quality and customer satisfaction are cornerstones of our business philosophy. For most roofs, we provide a lifetime warranty on workmanship. This means if there are any issues with the installation or craftsmanship of your roof, we will address these concerns at no additional cost to you for the lifespan of your roof. We stand firmly behind our work, ensuring that your investment in your roof is protected for years to come. **Q: How can I be sure I'm getting a fair price for any additional work beyond insurance coverage?** A: At Smith Roofing, we are committed to fair and competitive pricing. If there are additional services or upgrades you require beyond what your insurance covers, we provide transparent quotes and detailed breakdowns. Our experienced team will work with you to ensure any additional investments are clearly explained and valued fairly, without compromising on the quality of materials or craftsmanship. We encourage our customers to reach out with any further questions about our pricing and services. We are here to provide clarity and confidence as we work together to care for your roof.
- What is your typical process for working with a new customer?
FAQ: Our Customer Engagement Process **Q: What is the first step I should take as a new customer?** A: As a new customer to Mario and Perla's Roofing and Restoration LLC, your journey begins with a simple phone call or online inquiry. We will schedule a convenient time for a complimentary roof inspection and consultation to understand your needs. **Q: Once I reach out, how soon can I expect a response?** A: We pride ourselves on our prompt response to all customer inquiries. Expect to hear back from us within one business day to arrange your initial roof inspection and consultation. **Q: What happens during the initial consultation?** A: During the initial consultation, a skilled member of our team will inspect your property, assess any damage or concerns, discuss potential solutions, and answer any questions you may have. This meeting serves as the foundation for creating a tailored action plan for your roofing needs. **Q: How are services and costs determined?** A: After the inspection, we'll provide you with a detailed report of our findings, along with a clear and transparent quote for the necessary services. We discuss all the options with you, ensuring you make an informed decision that aligns with your preferences and budget. **Q: What are the next steps after I agree to the services?** A: Upon agreement, we'll draft a formal contract outlining the scope of work, timeline, costs, and warranty details. We strive to be flexible with scheduling to minimize disruption to your routine. Then, our licensed and insured team will commence work, adhering to the highest industry standards. **Q: How do you keep me informed about the progress of my project?** A: Communication is key, and we maintain it throughout the project. We provide regular updates on our progress and are always available to answer any questions or concerns you might have. Our aim is to be transparent and ensure your complete satisfaction with the process. **Q: What kind of follow-up support do you offer after the project's completion? ** A: After the completion of your roofing project, we conduct a thorough walk-through with you to ensure you're fully satisfied. We also inform you about the proper roof care and maintenance. Additionally, you can always rely on our lifetime workmanship warranty and post-service support for any follow-up needs or concerns. At Mario and Perla's Roofing and Restoration LLC, our process is designed to give you peace of mind from start to finish. Every customer is valued, and we work diligently to ensure a seamless and stress-free experience with exceptional results.