FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Mountain View Doors is dedicated to ensuring that customers receive fair market pricing for all services and products offered. We understand that every customer has unique needs and budgets, and we strive to customize solutions that fit these requirements while maintaining optimal functionality for doors and openers. At Mountain View Doors, we believe in transparency and fairness. Our pricing model is designed to reflect current market values, ensuring that our customers never feel overcharged. We continuously monitor industry standards and adjust our prices accordingly so that you can have peace of mind knowing you are receiving competitive rates. We understand that repairs can sometimes be unexpected and burdensome. To alleviate this, Mountain View Doors provides a range of options for repairs, allowing you to select a solution that aligns with your budget. Our expert technicians will assess the issue and present you with viable options, from basic repairs to comprehensive fixes, ensuring that your door or opener runs smoothly.
- What is your typical process for working with a new customer?
At Mountain View Doors, we pride ourselves on our unwavering dedication to guiding new customers through every step of their journey with us. Whether you require repairs or new installations, our commitment is to provide clear communication on pricing, scheduling, and the specifics of which technician will be arriving and when. Transparency in Pricing Understanding the costs involved is fundamental for any customer. At Mountain View Doors, we ensure that pricing details are communicated clearly and upfront. We break down the costs associated with each service, be it repairs or installations, leaving no room for surprises. Our transparent approach allows customers to make informed decisions and feel confident in the value they are receiving. Efficient Scheduling Timeliness is crucial, especially when dealing with door repairs or installations that impact the security and accessibility of your property. We employ a meticulous scheduling system that takes into account the urgency of the service required and the availability of our technicians. Customers are kept in the loop with precise timing details, ensuring that the service fits seamlessly into their day. Service Titan System Our cutting-edge Service Titan system is at the heart of our scheduling efficiency. This system provides our customers with an SMS notification detailing the schedule window for the technician's arrival. More than just a time slot, the SMS includes a picture and a brief description of the technician, offering peace of mind and an added layer of security. Additionally, a 30-minute arrival notice is sent, ensuring customers are well-prepared and aware of the service timeline. Technician Details Knowing who will be arriving to perform the service is a crucial aspect of customer trust and security. Mountain View Doors takes this seriously by providing detailed information about the technician assigned to the job. Customers receive a picture and a description of the technician, including their qualifications and experience. This personal touch fosters a sense of familiarity and confidence, ensuring customers feel comfortable with the professional entering their home or business.
- What education and/or training do you have that relates to your work?
Each one of our team members brings a special talent to the team. The diversity of skills and experience within our group is one of our greatest strengths. We are constantly sharing experiences on the job, which fosters a collaborative and supportive work environment. Vast Experience and Knowledge Base With most of our technicians having years of experience, they have cultivated a broad knowledge base. This wealth of expertise is invaluable as it allows us to tackle a variety of challenges with confidence and efficiency. Our experienced techs are always willing to share their insights and skills with newer members, ensuring that knowledge is continually passed down and expanded upon. Commitment to Continuous Learning We believe that staying up to date on product information and industry trends is crucial for maintaining our high standards of service. To this end, we ensure that our techs remain knowledgeable and proficient by enrolling them in our manufacturer's product knowledge classes. These classes provide them with the latest information and techniques, allowing them to stay at the forefront of the industry. Our team's unique talents, combined with their extensive experience and commitment to continuous learning, make us a dynamic and effective unit. We take pride in our ability to work collaboratively and stay informed, which ultimately benefits both our team and our clients.