FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer 10% off to all military and first-responders. While typically, each project is different, we offer free estimates. Call to chat over the phone about how we can help you with your window cleaning, gutter cleaning, and power washing needs.
- What is your typical process for working with a new customer?
Our process is simple, transparent, and designed to make things easy from start to finish: 1. Initial Contact & Details – Once you reach out, we’ll ask a few quick questions about your property (number of windows, accessibility, specific services needed, etc.) to understand your project. 2. Estimate & Service Options – Based on the details, we provide a clear, upfront estimate along with service options (e.g., interior/exterior cleaning, screen cleaning, track detailing, or bundled services). 3. Scheduling – Once approved, we’ll schedule your service at a convenient time and confirm all details in advance. 4. Service Day – Our team arrives on time, fully equipped, and completes the job efficiently while respecting your home. 5. Final Walkthrough & Payment – We ensure everything meets your expectations before wrapping up. Payment is collected after the job is completed. 6. Follow-Up – We stay available for any questions and can help set up recurring service if needed. Our goal is to provide a smooth, hassle-free experience with high-quality results every time.
- What education and/or training do you have that relates to your work?
At GlassPro, our team is professionally trained to deliver high-quality exterior cleaning services. Our owner, Johnny, has undergone multiple industry-specific trainings in window cleaning, safety procedures, and best practices to ensure top-tier results. We continuously apply proven techniques and stay updated with the latest tools and methods in the industry. Our team is also trained in proper handling of equipment, ladder safety, and efficient cleaning processes to protect both your property and our crew. With hands-on experience and ongoing training, we’re committed to providing reliable, safe, and detail-oriented service every time.