FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our pricing simple and transparent with no hidden fees. All moves have a 3-hour minimum, and we bill in 15-minute increments after that. Local moves include a flat $100 trip fee to cover fuel and travel to your location. We make sure customers know exactly what to expect before moving day so there are no surprises.
- What is your typical process for working with a new customer?
We start by gathering key details: move date, home size, stairs, distance, and any specialty items. Once we confirm availability, we provide a clear estimate with our hourly rate, trip fee, and 3-hour minimum. On moving day, our team arrives on time, walks the home with you, creates a plan, protects furniture and floors, and begins loading. We communicate throughout the process to make sure everything goes smoothly and stress-free.
- What education and/or training do you have that relates to your work?
Our movers are trained in proper lifting techniques, furniture protection, safe loading, efficient packing, and structural home protection (doorways, floors, railings). We’ve learned from hands-on experience with all types of moves — apartments, homes, storage units, long-distance, and specialty items. We also stay up-to-date with best practices for safe and efficient moving.