One Way Roofing & Remodeling

Thank you for your feedback. I’m genuinely sorry you feel disappointed, because our goal on every project is to deliver quality work and clear communication. For clarity, I want to share a few important details of the project so future customers understand the full context: • Pricing was agreed upon collaboratively. You felt the original $6,000 estimate was high, so I asked what range you were comfortable with. You suggested $3,500–$5,000. I reduced the price to $5,000, and we ultimately agreed together on $4,500, which was documented in the signed contract. • Deck dimensions were based on your measurements. The contract specified a 4’ x 11’ deck based on the measurements you provided. After work began, you asked for the deck to extend to the end of the bay window (approximately 4’ x 14’). Although this exceeded the contracted size, I only charged $500 to cover the additional materials and labor. • Lattice was not part of the contract. The proposal and signed agreement did not include lattice installation. After the project was completed, you asked for lattice, and I explained that adding it would require additional materials and labor. I simply could not install it for free. • We also performed extra work at no charge. My crew removed several bushes and cleaned up additional items as a courtesy, without adding any cost to your invoice. Throughout the project, we did our best to be flexible, fair, and responsive. I’m sorry the misunderstanding about lattice overshadowed the completed work, because we take pride in what we built. For anyone who would like to see the finished deck, I’ve added a Portfolio project in my Profile Gallery titled “4x14 Deck Build – Bay Window Extension – Colorado Springs.” If you ever decide you’d like lattice added, I’m always happy to discuss a fair price and schedule. Thank you again for the opportunity to work on your loop project. — Alan Marley One Way Roofing & Remodeling, LLC