FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At JLP Pro Services, our pricing is always transparent and competitive. We offer free inspections and estimates, and we work directly with homeowners and insurance companies to make the process smooth and stress-free. ✅ No upfront payments on insurance claim projects — payment is due only once the insurance company issues the funds. 💰 We offer special discounts for seniors, veterans, and referrals. 📉 All pricing includes labor, materials, permits, and cleanup — with no hidden fees. Our goal is to give you the best value for top-quality work.
- What is your typical process for working with a new customer?
Our process is designed to make everything easy, clear, and stress-free for our customers: 🏠 Free Inspection & Consultation – We schedule a visit to inspect the property, listen to your needs, and provide professional recommendations. 📋 Detailed Estimate – You’ll receive a clear, itemized estimate with no hidden fees. If it’s an insurance claim, we’ll help guide you through the entire process. 🧰 Project Scheduling – Once approved, we set a start date and handle all permits, materials, and logistics. 🛠️ Professional Installation – Our trained crew completes the work efficiently, maintaining quality and cleanliness throughout the project. ✅ Final Walkthrough & Warranty – We make sure everything meets your expectations, provide warranty information, and offer continued support after completion. Our goal is to build trust from day one and deliver results that last for decades.
- What education and/or training do you have that relates to your work?
Our team at JLP Pro Services is highly trained and certified to ensure top-quality work and full compliance with state and manufacturer standards. 🔸 Certified Roofing & Siding Installers – We’ve completed manufacturer training with GAF and CertainTeed, ensuring every installation meets warranty and code requirements. 🔸 Insurance Claim Specialists – We’ve taken specialized courses in storm damage assessment and insurance claim handling, allowing us to guide homeowners through the claim process from start to finish. 🔸 Licensed & Insured Contractor – Fully licensed in Connecticut and trained in OSHA safety standards, building codes (IRC 2021), and proper installation practices. 🔸 Years of Hands-On Experience – Over 15 years in roofing, siding, gutters, remodeling, and storm restoration projects across Connecticut. We combine technical training with real-world experience to deliver professional, long-lasting results.