The power button on my laptop was not operational. It was a design problem and not uncommon among other users of this particular computer. What was challenging was that is was not as simple as a switch replacement but a very small piece of plastic that was broken beneath the buttom. With David's ingenuity and persistence "Problem Resolved".
David's quote for the repair was more than fair and his turnaround time was great. Hire this guy.... you'll be glad you did.
David and I had quite the wild ride when it came to my 3 year old Alienware 14. Originally, I just needed the dead battery and incomplete keyboard changed (which he completed fairly quickly, all the while explaining to me exactly what he was doing/had to do step by step). Although everything seemed perfect for a while, my laptop randomly decided to retire itself by suddenly letting out some smoke. David was SUPER QUICK to reply back to my frantic phone call and took the laptop back right away to investigate. Although unfortunate, David was able to get to the root of the problem and gave me a clear step by step explanation of what exactly happened.
Just to be super clear on the subject, what happened to my laptop was COMPLETELY UNRELATED to Dave's repairs. But! Despite the loss, he was a huge help in the aftermath. Not only did he help me find a new laptop that would match the performance (and sturdiness) of my old one, he also provided me with plenty of advice about what to do next AND HELPED ME SAVE & TRANSFER ALL MY OLD HARD DRIVE INFORMATION! This was super important to me as I had a set of sentimental photos I did not want to lose. There was a lot of pressure around the situation and we were all basically running around in circles as I was due to leave for school soon. But in the end, with all of Dave's help, we prevailed.
I am forever grateful for Dave's service, kindness, and professionalism. He is also super affordable!
I'll definitely be reaching out to him again if I have anymore computer issues.
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