Family Touch Repairs & Diagnostics

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Introduction

Family Touch Repairs & Diagnostics "Treating Your Stuff As Our Own" Thank you for visiting this page. Family Touch serves CT and NY for all your needs in regard to major household appliances and repairs. It is our duty to give full effort in diagnosing and trying to repair issues for the customer. **Disclaimer** Our goal is to try our best to make sure you can go back to using your appliance normally. If that isn't possible due to factors such as: age of appliance, very expensive parts needing to be replaced, or sustained improper use; we will let you know before we follow through with further work. In those cases where buying a new appliance is suitable, we will let you know.

Overview

Current Top Pro

Hired 146 times

Background checked

1 employee

5 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Square cash app, Venmo, and Zelle.

Social media

Instagram

Specialties

Appliance type

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Excellent 4.9

67 reviews

5

99%

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0%

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Read reviews that mention:

Saad K.

3 weeks ago

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Hired on Thumbtack

Details: Dishwasher • GE • Residential

Appliance Repair or Maintenance

Ted U.

1 month ago

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Hired on Thumbtack

They are not pushy just to do further work. They are honest if it’s still repairable. They provide honest estimates for repair so you can make informed decision whether to just buy a new one. Also, very professional to deal with. Recommended.

Details: Refrigerator • GE • Residential

Appliance Repair or Maintenance

Gretchen C.

3 weeks ago

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Hired on Thumbtack

Brandon is our go-to-person for all our malfunctioning appliances. Knowledgeable, detail-oriented, neat, never in a rush and genuinely friendly. Not just out to make a buck…..

Details: Refrigerator • Whirlpool • Residential

Appliance Repair or Maintenance

Anshu g.

May 28, 2025

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Hired on Thumbtack

Very good advice and trouble shooting in the phone. he was able to save me a lot of time and some money by explaining why the appliance could not be fixed. This was very helpful

Details: Refrigerator • Residential

Appliance Repair or Maintenance

Shannon S.

May 20, 2025

·

Hired on Thumbtack

We had a great experience, using family touch repairs and diagnostics! He completed the service that we asked, tested it, and gave us tips and tricks to avoid what happened in the future.

Details: Washer or dryer • Residential

Appliance Repair or Maintenance

Credentials

Background Check

Brandon Morrison

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
$120 is the service call fee. There are no additional charges if the issue can be fixed in the initial service call. Also if I spend under 30 mins in the service call, then a portion of the service call is put towards labor during the repairs.
What is your typical process for working with a new customer?
Explaining the fee for the service call, and giving them my initial thoughts on the issue. And as I am breaking the unit down, I am showing them what is wrong.
What education and/or training do you have that relates to your work?
We have factory trained and certified technicians.

Family Touch Repairs & Diagnostics

FAQs

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