When we propose a price for a job we explain in detail what steps we will be taking to complete the project, even down to what materials will be used and the brand names of the materials. This way, the customer knows exactly where our price is coming from and how we went about getting it.
All of our customers are treated exactly the same, whether they are new or returning. We come out to the residence of the proposed job to look at what needs to be done. Sometimes we find there is more work that needs to be accomplished, however, we sometimes find we can tell the customer that there is actually more life left to the structure in question. Whenever we can save the customer money we do and we are always honest in what needs to be done. We never ever cut corners to save money and, therefore, sacrifice the quality and craftmanship. This is why we are confident in our work and we offer a warrantee. Even if you sell your home, the warrantee will be transferred to the new homeowner. Finally, once we look at the project and take any necessary measurements, then we get pricing for materials and write up a proposal so the customer knows exactly what we intend to do and the cost at hand.
Our General Manager, Brian J. Defreese, has been working in the roofing and restoration industry since 1991. He started as a laborer for a high-end firm out of Guilford, CT, working with painters, carpenters, and roof mechanics. This gave him the opportunity to become a roof mechanic before the year was out! He has been in the GAF certified system since 1997, he even attended the very first Master Elite Contractor’s Meeting and has been attending ever since. He has contributed to the design of Advanced Ridge Ventilation and underlayment systems. He has over 18 years as a Cedar Shake and Shingle Bureau installation member/associate. He has even appeared in industry magazines for commercial roof design and has helped focus the industry on proper ventilation techniques. He was factory trained by GAF in TPO/PVC and shingle roof applications and by GACO/Firestone in roof restoration systems. Lastly, you do not have to worry about the industry passing him by, he understands and knows the importance of continuing education and regularly attends seminars for new tech and safety in roofing and restoration. With all this said, Brian has very high standards for his employees and makes sure that their level of workmanship and competency matches or even rivals his own.